Support Info

We have a dedicated section setup on the our forum where you can get all the help and support you need, we even have a feature request section in there too. Your questions will be answered by members of the team behind VPNicity so you’ll get the best advice possible.

If you need to contact us regarding a payment issue that you don’t want aired in public please contact us via the contact form. Please be aware that this is strictly for payment/subscription issues ONLY and any support questions should be directed to the our forum where you’ll not only get a speedy and accurate response but your post may well help out others in the community with similar problems. When posting on the forum please give as much detail as possible (device you’re using and also upload a log if possible) so the team can properly diagnose the problems.

Before sending any details please make sure your query hasn’t already been answered, below are some very useful links to check before contacting the team:


Latest Issues / Bugs / Updates

Frequently Asked Questions

VPNicity Compatibility List